Privacy Policy for OpticalGuru.net and Shop.OpticalGuru.net Last Updated: October 7, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions For the purposes of this Privacy Policy:

"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Thriftys Optical LLC (dba Optical Guru), located at 30200 Euclid Ave #57B, Wickliffe, OH 44092.

"Service" refers to the Website, accessible from OpticalGuru.net and Shop.OpticalGuru.net.

"You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

"Personal Data" is any information that relates to an identified or identifiable individual.

"Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

"Cookies" are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.

2. Information We Collect We collect several different types of information for various purposes to provide and improve our Service to You.

a) Personal Data You Provide to Us While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

Email address

First name and last name

Phone number

Mailing address, State, Province, ZIP/Postal code, City

Optical and Prescription Information (e.g., prescription values such as sphere, cylinder, axis, pupillary distance, and other vision health data required to fulfill your order)

Account information, such as username and password

Payment information (e.g., credit card details, billing address)

b) Data We Collect Automatically (Usage Data) Usage Data is collected automatically when you use the Service. This data may include information such as Your device's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

c) Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information.

Necessary / Essential Cookies: These are essential to provide You with services available through the Website.

Functionality Cookies: These allow us to remember choices You make when You use the Website.

Analytics and Performance Cookies: These are used to collect information about traffic to the Website and how users use the Website.

3. How We Use Your Information The Company uses the collected data for various purposes:

To provide and maintain our Service: including to monitor the usage of our Service and fulfill your optical orders.

To manage Your account: to manage Your registration as a user of the Service.

To contact You: regarding updates, security alerts, or informational communications related to the functionalities, products, or contracted services.

For marketing and promotional purposes: unless You have opted not to receive such information.

To improve our Service: We use information for data analysis, identifying usage trends, and to evaluate and improve our Service.

For legal and security purposes: To prevent fraud, enforce our Terms of Service, and comply with legal obligations.

4. How We Share Your Information We do not sell your Personal Data. We may share your personal information in the following situations:

With Service Providers: We may share Your personal information with third-party vendors (such as optical labs for lens processing, payment processors, and shipping carriers).

For Business Transfers: We may share or transfer Your personal information in connection with any merger, sale of Company assets, or acquisition.

With Your Consent: We may disclose Your personal information for any other purpose with Your consent.

For Legal Requirements: We may disclose Your Personal Data to comply with a legal obligation or protect the rights or property of the Company.

5. Data Security The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights Depending on your location, you may have the right to access, rectify, erase, object to, or transfer your personal data. To exercise any of these rights, please contact us using the details below.

7. Children's Privacy Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

8. Links to Other Websites Our Service may contain links to other websites that are not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit.

9. Changes to This Privacy Policy We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us If you have any questions about this Privacy Policy, you can contact us:

By email: [email protected]

By mail: Thriftys Optical LLC, 30200 Euclid Ave #57B, Wickliffe, OH 44092

Document 2: Terms and Conditions

Terms and Conditions for OpticalGuru.net Last Updated: October 7, 2025

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the OpticalGuru.net website and the Shop.OpticalGuru.net store (collectively, the "Service") operated by Thriftys Optical LLC (dba Optical Guru) ("us", "we", or "our").

1. Products and Services We offer prescription eyewear and frames. We do not sell contact lenses. By placing an order, you confirm that you possess a valid, unexpired prescription issued by a licensed eye care professional.

2. Returns and Refunds Policy We want you to be satisfied with your purchase. However, because our lenses are custom-made to your specific prescription, our return policy is as follows:

Frames Only: Returns are accepted for new, unworn eyeglass frames only. The frames must be in their original condition.

Prescription Lenses: If prescription lenses have been installed into the frames, the lenses are not eligible for a cash refund. However, we may offer a store credit toward a new pair at our sole discretion.

30-Day Satisfaction Guarantee: We offer a one-time exchange privilege within the first 30 days of receipt.

This guarantee covers satisfaction with the style and vision clarity.

If you wish to upgrade your frames or lenses during an exchange, you will be responsible for paying the difference in price.

3. Prescription Accuracy You certify that the prescription you provide to us is valid and unexpired. You consent to our contacting your eye care professional to verify your prescription information if necessary. We are not responsible for discomfort or vision problems resulting from incorrect prescription data provided by the user.

4. Limitation of Liability The Service and its contents are for informational purposes only and are not intended to replace professional medical advice. Always seek the advice of your physician or optometrist with any questions regarding a medical condition. In no event shall Thriftys Optical LLC be liable for any indirect, incidental, or consequential damages arising out of the use of the Service.

5. Governing Law These Terms shall be governed and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions.

6. Contact Us If you have any questions about these Terms and Conditions, You can contact us:

By email: [email protected]

By mail: Thriftys Optical LLC, 30200 Euclid Ave #57B, Wickliffe, OH 44092